Gmail’s Smart Reply blurs the line between people and brands

Gmail’s Smart Reply blurs the line between people and brands

“Thanks for letting me know.” Have you noticed an uptick in this phrase appearing in emails, on social media, and IRL? Do you find yourself saying it even though maybe a year ago you would never use the phrase?  Is there a new wave of semi-formality sweeping our communications and infecting our brains? What’s going … Read more